Communicating with Competence and Confidence - two day course

Please select the Bulk Purchase icon (next to the Enrolment button) to purchase seats on behalf of someone else or multiple enrolments.  

Date:  31^st July and 7^th August 

Modality: In-person   

Duration: Two days  (9am - 4pm)

Price: $2,409 (incl. GST).  If you are eligible for the UoA Staff or Auckland Council Training Member discount, please email shortcourses@auckland.ac.nz.  

Effective spoken communication means being able to express your ideas clearly, confidently and concisely. In this course, you will learn essential communication skills to make sure the message you want to communicate gets across effectively. This involves the key skills of listening, flexing, questioning and asserting. Using an interactive approach, participants will undertake several practical exercises to apply their learning into live situations.   

This two-day course is delivered across two weeks to enable participants to put into practice what they have learnt in each session.  

Short course structure and topics covered:   

This course will involve a mixture of theory and practical application.   

Day One 

• Define what effective communication is all about and explore the key skills of listening, flexing and rapport building. 
• Learn to apply ‘seek first to understand and then be understood’. 
• Understand the essential principles and components that govern effective communication. 
• Assess key questions to consider before any communication event. 
• Practice three important listening skills to improve your effectiveness. 
• ‘Flex’ in order to connect with people who have different and similar communication styles to you.  

Between Day One and Day Two 

• Practice new skills on one or two key issues identified during Day One. 
• Identify beliefs about communication that you may need to change.  

Day Two   

This day focuses on expanding each participant’s effectiveness.    

The day will cover: 

• Using powerful questioning techniques. 
• Realising the impact perception has on our relationships with others. 
• Practicing the three steps for “asserting your voice”. 
• Analysing your personal competency as a communicator.   

Practical exercises will explore: 

• Questioning.  
• Awareness of perceptual filters. 
• How to be more assertive.  

Throughout the two days participants will reflect on their learning and record specific actions they want to put into practice after the course. These are shared to reinforce the learning.  

Learning outcomes:   

 You will: 

• Gain more confidence in communicating with others. 
• Assess your communication competency and how to improve. 
• Develop your ability to flex with a variety of different communication styles.  

Your organisation will benefit through your: 

• Increased confidence and ability to get things done effectively with others. 
• Ability to build stronger communication networks within your organisation. 
• Ability to express yourself more clearly and confidently.  

Who should attend? / any entry requirements?   

•  Anyone seeking to express what is important to them with greater skill and success.  

• People in highly technical roles and service industries such as manufacturing, supply chain and engineering.  

• Managers of all levels responsible for team performance.  

• Team members needing to improve group outputs.  

Previous participant reviews:  

"The facilitator is great. Her stories and method of communicating is engaging and relatable. It has been a fascinating couple of days, and I look forward to practicing and implementing the topics we have learned."   

Sheetal Thakoor, Form Building & Developments  

“I believe the practical action steps developed in this course will be able to be applied in my everyday life, both professionally and personally. I highly recommend this course to others.”  

Kirsty Sutherland, Intracare  

“Great two days - lots of information and practical solutions to put into practice in the workplace.”  

Sarah Parker, Scalzo Foods  

Payment for short courses is normally by credit card. If you need to pay by invoice or require assistance, please email shortcourses@auckland.ac.nz. Please note the University does not issue individual invoices for amounts less than $500 New Zealand dollars.   

By enrolling in a Short Course at the University of Auckland you agree to the Short Course Terms and Conditions